Welcome to Montego Bay Mists! Before you dive into the world of Caribbean-inspired scents and self-care, please take a moment to review our Terms and Conditions. These terms govern your use of our website and products. By using our website or purchasing our products, you agree to abide by these terms. If you have any questions or concerns, feel free to contact us.
Use of Our Website:
Product Information:
Privacy and Data Security:
Ordering and Shipping:
Returns and Refunds:
Intellectual Property:
Changes to Terms and Conditions:
Contact Us:
1.1 Eligibility:
We accept returns and exchanges within 5 days of the original purchase date.
To be eligible for a return or exchange, your item must be unused, in its original packaging, and in the same condition as when you received it.
1.2 Process:
To initiate a return or exchange, please contact our customer support team at [major@montegobaymist.com] with your order details and reason for the return.
We will provide you with a return authorization and instructions on where to send the product.
Ensure that the returned item is securely packaged to prevent damage during transit.
1.3 Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.
2. Refunds:
2.1 Eligibility:
Refunds are processed for eligible returned items.
Once we receive the returned item and inspect it, we will notify you of the approval or rejection of your refund.
2.2 Processing Time:
Refunds will be processed within [number] business days from the date the returned item is received and inspected.
2.3 Method of Refund:
Refunds will be issued to the original payment method used for the purchase.
3. Damaged or Defective Items:
3.1 Inspection:
If you receive a damaged or defective item, please contact us immediately with clear photos of the damaged item and its packaging.
We will assess the situation and provide instructions for a replacement or refund.
4. Non-Returnable Items:
4.1 Exceptions:
Some items are non-returnable for hygiene and safety reasons, including but not limited to Yoni products (for health and safety reasons) and used products.
5. Shipping and Handling Fees:
Shipping and handling fees for the original purchase are non-refundable unless the return is due to a product defect or an error on our part.
6. Contact Us:
If you have any questions or concerns about our return and refund policy, please contact us at [major@montegobaymist.com]
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.